I must recommend never to stay at the Marriott in downtown Richmond. To put it in simple terms, the place was a dump. The staff there was totally unprofessional and at times rude, from bellhops to the people staffing the counter. Plus the location was terrible. Sure it was in downtown Richmond, near everything. Unfortunately, it was near the ghetto too. A major bus stop was in front of the hotel--so the town's best and brightest were nearby.
I recommend spending a little more money to stay at the Hilton. It's location in downtown is much better and having spoken with people whose stayed there, the customer service at the Hilton is far superior.
Marriott, Richmond, VA = * (1 star)
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